FAQ

Frågor & svar

• How do I shop?
• Why do I have to pick a week day and not order what I want from other weekdays?
• Is there any chance that the food I have ordered will run out of volume?
• How do I get my food?
• How do I pay for my order?
• What happens if I do not fill in all the required fields on my order?
• When do I have to place my order to be certain to get my food on my flight?
• What happens if I get ill?
• What does taxation of benefits for turn around flights mean? (Applicable only to Cabin Crew in Sweden and Norway)
• Why are all prices in SEK?

How do I shop?

Go to Selection to the left and choose the week day your order is for (not applicable for HEL and LPA).

When you have chosen week day you can order what you want for that day.

Click on the food you like to purchase and then click the link to enter the specifications for the product. (Do not press Buy)

Fill out the fields regarding Flight number, Date and Departure airport

Then press Buy. Your items will be placed in your shopping cart. 

Now you can continue to place your orders.

Why do I have to pick a week day and not order what I want from other weekdays?

In Sweden, Norway and Denmark the supplier only produces a specific number of meals per day and if you want to be certain to get the food you ordered you have to pick the correct day for the flight. In Las Palmas and Helsingfors you can choose whichever meal you want from a fixed range of products. 

Is there any chance that the food I have ordered will run out of volume?

No, the supplier produces the exact number of meals ordered by our crew.

How do I get my food?

Your food will be delivered on the date and to the flight you have specified in your order.

How do I pay for my order?

You have three options

1. With Paypal - Credit card payment

2. With Payson - Bank transfer, works with the four largest banks in Sweden. 

3. (For Cabin Crew Sweden and Norway only) For turnaround flights from your home base, when you are not entitled to a tax free per diem, you can order food up to a value of 80 SEK/NOK/DKK per turnaround, choose Förmånsbeskattning as payment method, and this food will be paid by the employer and taxed as a fringe benefit on your next salary.

What happens if I do not fill in all the required fields on my order?

If you send in an uncomplete order the supplier will not be able to produce or load your meal on the flight so be careful when ordering and make sure you have filled in all data required.

When do I have to place my order to be certain to get my food on my flight?

What happens if I get ill?

If you get ill you will get your money refunded. Please have a look under the headline Support for more information.

What does taxation of benefits for turn around flights mean? (Applicable only to Cabin Crew in Sweden and Norway)

Please note! From the 13th of May this is no longer applicable to pilots!

When you fly a turn around flight and do not obtain an allowance, you have the possibility to order crewmeal up to value of 80SEK per turn around flight (120SEK per turn around flight to Egypt or the Canary Islands), paid by your employer. 

You then have to choose the payment option Förmånsbeskattning. On your next months salary you will be taxed for the 80/120SEK.

Please note that if you order food for more than 80/120SEK per turn around flight and chooses the payment option Förmånsbeskattning the difference will be deducted from your salary. 

If you order food when you are entitled to an allowance (e.g. a turn around from CPH with an overnight stay in CPH) and chooses the payment option Förmånsbeskattning, the ordered value will be deducted from your salary. 

Why are all prices in SEK?

The system can only handle one currency at the time at this moment hence all prices in DKK, NOK and EUR are converted to SEK.